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1. Stay positive! Write about what they “can do” or “will do” versus “can’t do” or “will not do”.
2. Keep action oriented! Begin all expected results with an action word.
3. Be brief/concise and specific!

Suggested Action Words

Accumulate, Administer, Analyze, Approve, Ascertain, Assign, Assure, Audit, Budget, Calculate, Check, Collaborate, Collection, Compile, Complete, Conduct, Consolidate, Consult, Contact, Contribute, Control, Coordinate, Counsel, Cross-train, Delegate, Design, Develop, Dictate, Direct, Discuss, Distribute, Ensure, Establish, Evaluate, Examine, Execute, Expedite, Facilitate, Follow-up, Forecast, Function, Furnish, Gather, Give, Implement, Improve, Inform, Initiate, Inspect, Issue, Interpret, Interview, Inventory, Investigate, Maintain, Manage, Notify, Obtain, Operate, Organize, Participate, Plan, Present, Produce, Promote, Provide, Respond, Review, Receive, Recommend, Record, Reject, Release, Report, Specify, Schedule, Secure, Select, Sell, Serve/service, Sign, Standardize, Store, Structure, Submit, Supply, Survey, Take care, Train, Verify